SCORM Compliant Package-BSBFRA403 Manage relationship with franchisor SHB Units of competency BSBMKG626 Develop

Units of competency BSBMKG626 Develop advertising campaigns BSBMKG553 Develop public relations campaigns BSBMKG627 Execute advertising campaigns * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS007 Develop and implement service programs CHCCOM003 Develop workplace communication strategies CHCDEV002 Analyse impacts of sociological factors on clients in community work and services CHCDIV003 Manage and promote diversity CHCLEG003 Manage legal and ethical compliance CCHCMGT005 Facilitate workplace debriefing and support processes CHCPRP003 Reflect on and improve own professional practice HLTWHS004 Manage work health and safety Elective Units CHCCCS004 Assess co-existing needs Group A CHCCSM004 Coordinate complex case requirements Group A CHCCSM005 Develop

Units of competency ICTSAS305 Provide ICT advice to clients ICTWOR306 Resolve technical enquiries using multiple information systems ICTWOR308 Provide customer service to telecommunications customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWOR203 Work effectively with others SITHIND002 Source and use information on the hospitality industry SITHIND003 Use hospitality skills effectively SITXCCS011 Interact with customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC003 Prepare and present sandwiches Group B SITHCCC006 Prepare appetisers and salads Group B SITHFAB002 Provide responsible service of alcohol Group B SITXFSA002 Participate in safe food handling practices Group B SITXINV002 Maintain the quality of perishable items Group B Additional Electives HLTAID003 Provide first aid Group B SITHKOP001 Clean kitchen premises and equipment Group B BSBSUS201 Participate in environmentally sustainable work practices Group B

SCORM Compliant Package-BSBFRA403 Manage relationship with franchisor SHB Units of competency BSBMKG626 Develop* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.