Learning and Assessment Kit-SIRXCEG003 Build customer relationships and loyalty CUA Units of competency FWPCOR2205 Follow

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures FWPCOT3316 Transport forestry produce using trucks * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements BSBITU312 Create electronic presentations BSBITU309 Produce desktop published documents BSBITU304 Produce spreadsheets BSBWRT301 Write simple documents BSBITU303 Design and produce text documents BSBCMM301 Process customer complaints BSBITU307 Develop keyboarding speed and accuracy Additional electives BSBPRO301 Recommend products and services BSBSUS401 Implement and monitor environmentally sustainable work practices BSBINN301 Promote innovation in a team environment BSBINM301 Organise workplace information If you require RPL Kits with comprehensive benchmarking

Units of competency FBPOPR3013 Operate and monitor an homogenising process FBPOPR2088 Operate pumping equipment FBPOPR2094 Clean equipment in place FBPOPR3016 Operate and monitor a separation process FBPOPR3011 Operate and monitor a heat treatment process If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTDBS507 Integrate databases with websites ICTPRG553 Create and develop REST APIs ICTPRG554 Manage data persistence using noSQL data stores ICTWEB522 Develop website information architecture ICTWEB525 Implement quality assurance process for websites ICTSAS530 Use network tools (Release 1) Group O ICTSAD501 Model data objects Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-SIRXCEG003 Build customer relationships and loyalty CUA Units of competency FWPCOR2205 FollowOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to